Guest information

Informations


We are really pleased to welcome you as our client at our apartments. Herewith we have tried to summarize all the information you may need during your stay. We hope with this small piece of attention we can make your stay more comfortable.

The management of r12 apartments *****

R12 apartments is an apartment hotel without a reception, so our presence is not physically permanent, but our staff will always accept your request or complaint.
The apartment house consists of 15 apartments, 1 host area, 1 laundry room, 2 inner courtyards and a wine cellar.

Change of bedclothes

In case you need your bedclothes to be changed every day, don’t hesitate to contact our contacts.

Bank, ATM

Near Bank, ATM – Erste Bank, Győr, Teleki László street. 26.

Stamps, postcard, newspaper

Stamps and postcards can be bought at post office. Győr, Bajcsy-Zsilinszky street 46.

Shoeshine

Each of our apartments is equipped with shoe shine facilities

Luggage left/package delivering

Please, turn to our colleagues.

Smoking

Smoking is not allowed at the area of the apartments. Smoking areas are indicated.

Electricity

In Hungary 220V/50Hz is used. In bathrooms sockets are asked to be used only for electric razors. Any other electric equipment is asked to be plugged in the sockets of the room. Each of our apartments is equipped with travel adapters

R12 apartments is an apartment hotel without a reception, so our presence is not physically permanent, but our staff will always accept your request or complaint.
The apartment house consists of 15 apartments, 1 host area, 1 laundry room, 2 inner courtyards and a wine cellar.

Change of bedclothes

In case you need your bedclothes to be changed every day, don’t hesitate to contact our contacts.

Bank, ATM

Near Bank, ATM – Erste Bank, Győr, Teleki László street. 26.

Stamps, postcard, newspaper

Stamps and postcards can be bought at post office. Győr, Bajcsy-Zsilinszky street 46.

Shoeshine

Each of our apartments is equipped with shoe shine facilities

Luggage left/package delivering

Please, turn to our colleagues.

Smoking

Smoking is not allowed at the area of the apartments. Smoking areas are indicated.

Electricity

Wake up call

Our guests can require wake-up call, please inform our contacts.

Arrival/Departure

Check in: from 15:00 o’clock Check out: until 10:00 o’clock Earlier check-in or late check-out is possible - depending on our occupancy.

Umbrella

Each of our apartments is equipped with umbrellas

Child beds/Spare beds

We provide child beds, high chair, baby carriage for children in the suitable rooms.

Pets

In apartments there is no possibility for this.

Bank cards/credit cards

VISA, Eurocard, Mastercard, AmEx

Information guides

Information guides can be found at the room

Internet

For our guests we ensure line and wireless Internet in the rooms and in the public areas. Forther infos in the room.

Room key – code

All doors of the apartment house open with a code lock. We will send you your code in time, which will open the necessary doors during your stay here.

Air-conditioning

In our apartments the rooms are air-conditioned. The chilling can be controlled by the guest. The device is not qualified for heating. For this purpose, please use the radiator which can be also controlled by the guest.

Laundry, ironing and dry-cleaning

A laundry room has been set up in our apartment house, where the guest can wash and iron free of charge, we provide all the tools.

Technological errors

In case you realize any technological problem, please inform our contacts immediately. Thank you for your help.

Doctor

In case you feel bad, please turn to our colleagues or call the on-duty doctor service of Győr. Tel: +36 (96) 412 221

Slippers

In case of need slippers (terrycloth, throwaway), please turn to our contacts.

Pillow, Cover

In case of need, we can provide you more pillows and covers.

Parking

parking within 100 meters in Dunakapu underground garage - 1600 HUF / day - Győr, Dunakapu tér 9.

Programs

Tourinform Győr - Győr, Baross Gábor street 21

Breakfast

On the information sheet in the apartments we recommend breakfast places nearby

Safe

All our apartments are equipped with a mini safe

Chair

In case of need, we provide a small chair in the bathroom.

Television

Multilingual channels –programed in advance – are available in the rooms.

Fire service

To avoid causing fire, please don’t use your own electrical equipment (coffee maker, immersion heater, iron etc.) in the rooms. In the buildings fire-alarms and fire-extinguishers are available. In the rooms smoke detectors are equipped. In case of fire a siren warns our guests. In this case, please follow the exit route indicated on fire plan. Please, before leaving the room, switch off all the electrical equipment.

Room Cleaning

for extra cleaning please call our contact.

Emergency exit

Please, follow the route indicated on the emergency

Taxi

For taxi please call the +3696-444 444

In Hungary 220V/50Hz is used. In bathrooms sockets are asked to be used only for electric razors. Any other electric equipment is asked to be plugged in the sockets of the room. Each of our apartments is equipped with travel adapters